![]() Customer Number: The Utility Billing Customer Service number assigned to your account.Customer Name & Mailing Address: This is the name and address of the recipient of the bill may be different from the service address.Service Address: The address receiving the service may be different from the customer address.Payment Coupon: Please tear off and remit this coupon with your payment in the envelope provided if mailing in payment via USPS or paying in person.Remittance Address: When sending your payment, this address must appear through the window.Amount Paid: The amount you show as payment on the account.Amount Due: The amount due including current and past due amounts.Other Charges: Any penalties or late fees on the account for payments made after the due date. The Garbage Charges are the same amount per month. Meters are electronically read once per month usually around the 20 th of the month. Your Electric charge is based on consumption of electricity over a period of time referred to as kilowatt hours. Additional charges apply for water and sewer based on the amount of usage measured in gallons. Your water, wastewater and electric bills each have monthly minimum base charges that pay for the administrative costs of these services. You'll notice that there are separate charges for water, sewer, electric and garbage. The information on this page should help you understand your bill and hopefully clear up some of that confusion. We understand that there is a lot of information on your monthly utility bill and that there may be some confusion about how your bill is calculated. (except holidays), an after-hours service fee will apply in addition to the standard reconnection fee. (except holidays, a standard reconnection fee will apply). When a utility service is disconnected for nonpayment of a past due utility bill, all amounts due and must be paid in addition to the reconnect fee before a utility service is restored in addition to the reconnection fee. ![]() For more information or to determine if you qualify for these programs, contact the Franklin Department of Social Services at 75. Fuel and Cooling Assistance is available for eligible customers. The Franklin Department of Social Services accepts applications for Energy Assistance Programs. You will need your account number and the WIPP (Pin) number provided on your Utility Bill. For your convenience you may pay your account using the online payment portal by going to and following the required steps.Include your account number on your check or money order. This is picked up daily by 8 AM, except for holidays. A night deposit box is located in parking lot adjacent to Franklin City Hall (rear).Payment by mail should be sent to Franklin City Treasurer, 207 West 2nd Avenue, Franklin, VA 23851.For faster service, bring a copy of your bill. Pay in Person at the Treasurer’s Office located at Franklin City Hall, 207 West 2 nd Avenue, Franklin, VA.You can budget for the whole year by paying the same amount each month and there is no cost to enroll for eligible customers.Įligibility Requirements Payment Options - Utility Bills You pay this amount for one year, regardless of the seasonal ups and downs.Įach year your account is reviewed to determine if the monthly payment amount should be adjusted. Utility Billing Customer Service calculates your budget amount based on your last 12 months billing. The Budget Plan takes the seasonal peaks and valleys out of your monthly utility payments. A deposit is required on all new accounts unless a written statement reflecting good credit experience is received from a previous utility.Įqual Payment (Budget Plan) - Electric Charges Only A picture ID must be presented before an application can be approved. (Please note applications are not accepted by telephone). In order to establish new service an application must be filled out and submitted in person to the Utility Billing Office. Equal Payment Plan (Budget Plan): Effective July 1, 2019.To report meter tampering & power theft – 75.Questions about your utility bill – 75 or 7Fax 75. ![]()
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